Repairs & Replacement Services
Our sales process isn’t complete unless the customer is absolutely happy with the product purchased. It is the after sales service and commitment to ensure that the wearer is content with the product purchased from us, that keeps us going. We have stood the test of time only because each generation has been obsessed with quality eyeglasses and SRGR’s commitment to customer satisfaction. Yes, perfection might be an illusion and while we can’t satisfy all customers, we do our best to ensure that a significant part of our customer base is happy. We love it when customers share their nostalgic and happy moments spent at SRGR with us. We have generations of families patronising our stores and customers who visit us because of good recommendations. It is this commitment to customer satisfaction that has helped us evolve with time. We have put in place a safe warranty and replacement process and we provide this service at no additional cost to our customer.
REPAIRS & REPLACEMENTS
What is covered in the warranty?
All our eyeglasses have a 1 year warranty period; be it the spectacle frames, sunglasses or prescription lenses. Except for certain luxury and premium eyeglasses that have a 2 year warranty period. Please check with our opticians at the time of purchase.
During this warranty period we replace any frame, lens or sunglasses at no additional cost.
Replacement is done only if there is a manufacturing defect on the product such as a coating peel-off on the lens or frame, aberrations in the lens and so on. The product warranty will be shared by the Optician with you at the time of dispensing/purchase.
Manufacturing defects occur rarely but when it does please bring it to our attention within the stipulated warranty period else the warranty will not apply.
What is not covered in the warranty?
Replacement of frame or lens caused by breakage
Incorrect prescription; lens replacement (this applies only when the prescription is not from our clinic)
Change in power; lens replacement
Loss of product; frame and lens replacement
What is covered under repairs?
Replacement of nosepads unless it is special construction and the product is not purchased from our store.
Replacement of temple tips
Alignment corrections (this will be done only after through inspection of the product)
Refixing the existing lenses in case it pops out due to incorrect handling.
Guts replacement in half spectacle frames or sunglasses and some full frames
Replacement of missing screws
In case of special circumstances only do we consider any other kind of repair. This is looked at on a case basis and you will have to visit our store in order to avail this service.
Our repair services are carried out at no additional costs unless it's a special case, in which case the actual costs or minimal charges may apply, depending on the suppliers terms and conditions.